Frequently Asked Questions
Everything you need to know about your Demi Lovato merch order.
How long will it take for my order to ship?
Standard domestic orders typically process within 3-5 business days. During album launches or holiday seasons, processing may take up to 10 business days before shipping.
Do you offer international shipping?
Yes, we ship Demi Lovato merchandise worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that music products like CDs, vinyl, and digital downloads are final sale.
How can I track my package?
Once your order ships, you will receive an email confirmation with a tracking link. You can also log into your account on our site to view your order status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
The item I want is out of stock. Will it be restocked?
Limited edition tour merchandise and signed items are rarely restocked. However, core collection items are frequently replenished. We recommend signing up for our newsletter for restock alerts.