Returns & Exchanges
We want you to love your Demi Lovato Official Store merchandise, but if you are not completely satisfied, we accept returns on unworn and unwashed items within 30 days of delivery. Please note that certain limited edition items and digital media are final sale.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items in the original packaging.
Ship the Package
Drop off your package at any authorized carrier location and ensure you keep the tracking receipt for your records.
Receive Your Refund
After our warehouse inspects the returned goods, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing